For thirteen years Melissa Blevins used almost every feature Facebook had to offer. She had a personal account where she shared her life, a page to promote her business, a group to communicate with her blog community and a Facebook Ads account. In September 2020 someone managed to access his personal account and from there he posted nude photos, graphic violence and other prohibited content that soon led to the suspension of the account.
When he tried to retrieve it, the platform asked him to change the password and answer several security questions, mostly related to recent account activity.
Although the abrupt change in the type of content shared gave reason to believe that some anomaly was occurring, Facebook responded that after the review they had decided to permanently disable his account, with no possibility of appeal.
Melissa not only lost her personal account, but also the other products associated with it: her business page and Facebook Ads account. The only thing that was saved was her blog group, for which she had previously appointed additional administrators.